At SYNATHLETIX Nutrition, we aim to process and deliver your orders safely and efficiently across India.
1. Shipping Locations
We currently ship orders to locations within India where our delivery partners provide service.
Some remote or restricted locations may have limited delivery availability.
2. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation and payment.
Orders placed on Sundays or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided during checkout, where available.
3. Delivery Time
Estimated delivery time after dispatch is generally:
Kerala: 2–5 business days
Other parts of India: 3–7 business days
Remote locations: Delivery may take longer
These are estimates and are not guaranteed delivery dates. Delays may occur due to weather, public holidays, courier issues, high demand, incorrect addresses, or circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, SYNATHLETIX Nutrition may offer free shipping or promotional shipping rates.
5. Order Tracking
Once your order has been dispatched, a tracking number may be provided through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information provided by the courier to monitor your shipment.
6. Incorrect or Incomplete Address
Customers are responsible for providing an accurate delivery address and contact number.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.
7. Delayed Delivery
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will coordinate with the delivery partner and provide available tracking information.
8. Damaged Package
Please inspect your package when it arrives.
If the package appears seriously damaged, tampered with, or opened, we recommend taking clear photographs/videos of the package before opening it and contacting us as soon as possible.
For a damaged or incorrect product claim, we may request photographs, videos, the order number, and other relevant information to investigate the issue.
9. Wrong or Missing Product
If you receive an incorrect or missing product, contact us within 48 hours of delivery.
Please provide:
Order number
Photographs/video of the package
Photograph of the product received
Description of the issue
We will review the claim and, where applicable, arrange an appropriate resolution.
10. Failed Delivery
If a courier attempts delivery but the customer is unavailable, unreachable, or refuses the shipment, the courier may return the package to us.
If the order is returned because of circumstances attributable to the customer, any re-shipping may be subject to additional charges.
11. Undeliverable or Returned Orders
If an order is returned to SYNATHLETIX Nutrition because it cannot be delivered, we will contact the customer regarding the available options.
Any refund, replacement, or re-shipping will be handled according to our Refund & Cancellation Policy.
12. Contact Us
For shipping-related questions, contact:
SYNATHLETIX Nutrition
Email: [email protected]
Phone/WhatsApp: +918891034974
Address: Shop name: megabalze sports nutrition supplements
Sooryadathan SR
Adress: peyad , Thiruvananthapuram
State: Kerala
City: Thiruvananthapuram
Pin.695573